Security Questions and Privacy Policy

Are all my personal details in a secured form?
We know that privacy is essential for you and we make sure to keep all your personal information in a secured form on www.22kjewellery.com. We make sure not to disclose your personal details to any other company for marketing purpose or for mailing purpose. All the payments will be processed by third party, who make sure to adhere to privacy policy that are mentioned. We also have a non-disclosure agreement in place with the third party and they are known to be certified the major card issuers. For further details, you are requested to go through our privacy policy.
Are my online transactions safe on your web site?
We at 22kjewellery.com always make to consider the security and safety of our consumers. Also we are equipped with a lot of technological protections, which are in place so that all the transaction process are known to be safe and the information of customers are also secured. As a part of the advanced security options, we do not accept financial information on servers. All the information that is entered by you is usually received directly through the payment gateway and then it is transmitted to your respective banks servers. All of this is done through the standard encryption protocol, which is called as Secure Socket Layer (SSL). All the major online transactions are usually completed without incident. But you should know that customer protection should happen both ways. During the process of buying any online venue, you need to be careful.
Be careful of the unsolicited e-mail and unknown telephone contacts
www.22kjewellery.com never sends an email or call any customer for disclosing or verifying their respective www.22kjewellery.com password, bank account number or credit card details. Such kind of information should be submitted on web page forms after completion of the order on our site or whenever making any kind of updates to My Account section. If you receive any phishing mails, it is advised to go to our website and then to the account instead of clicking on the link.

  • If you receive an email or call from unknown contacts personifying as any of the associates or sister concerns of www.22kjewellery.com asking for confirmation of your personal banking information and your password. Do not disregard the request and it is advised that you report the incident to us for further investigation.
  • The customers should always be careful with shipment confirmation e-mails and review order so that they are genuine and is sent by 22kjewellery. For doing this, you need to cross check the confirmation mails with transaction history that is found in accounts section. If in case you receive a confirmation email pertaining to shipment, which is not yours, it is advised to report such an incident to 22kjewellery.
  • Phishing emails will usually have an urgency tone. Be aware of such emails as 22kjewellery never sends such mails to its customers.
  • If you have any doubt on the reliability of any email, make sure not to click on any link that will be included in the mail. This would trigger the malicious software that is installed in your system. Make sure to report such incident to www.22kjewellery.com.
Make sure that your system is protected
You may come across genuine mails that usually contains Trojans and virus. Such programs may look safe. But they might actually be harmful. Such virus and Trojans usually install a kind of malicious code in your system without any knowledge. They collect all your confidential information that the fakes usually use for the purpose of accessing your account.Below mentioned are a few important tips that should always be followed by you.

  • Always keep your system updated with latest anti-spyware/ anti-virus software.
  • Also install a personal firewall to your system for the purpose of protecting your account.
  • Make sure to keep your system updated with latest security patches and also make sure not to click on any links open attachments that is unknown or spam.
In what form are our personal information stored and what kind of security procedures in place so that the confidentiality of information is protected?
As of now, the confidentiality in stored in corporate customer database and internet database. We make sure to limit the access to information within the organization and with the business that needs to be known. Many of our employees would also not have access to such information. Also, we impose a policy against any kind of unauthorized disclosure or the kind of information that is shared with us. We also make sure to instruct the employees relating to the policies. We also make sure that the third parties who provide their services to us would have access to customer information and also share the commitment of maintaining the privacy and also adhere to the non-disclosure requirements of the company. As indicated above, we do not rent or sell customer details to any other organization or company or we do not authorize organization for using customer information for official purposes.We make sure to release relevant information about yourself if and only if we are bound to do the same. Also the various valid legal processes are also complied like search warrant, court order and a valid administrative request from the law enforcement agency. Just like other businesses, it may be required that as the business progresses, we might want to buy or sell online business and various other assets. In such situations, the information about customers is also a part of transferred assets. If in case we get acquired by any third party, the customer information is also transferred as a part of transferred assets. Under such circumstances 22kjewellery.com will go to an extent that such acquiring party should be able to follow all the practices that are mentioned in the privacy policy. We also make sure to use secure server technology for keep all the person information like account information and details in a secured manner. The information about your order is encrypted with the help of Verisign software. Once such data gets stored in our database, we would have database security procedures and technologies in place for protecting the same from accessing by third parties or by unauthorized employees.
Verified by Visa
22kjewellery supports the VbV (Verified byVisa), which is a secured technology, which validates the Visa card and also makes sure that only authorized cardholder places the order. If at the bank which has issued the Visa card supports VbV, it is required to enter your password or you may also be required to sign up for VbV once you check out. You can now activate your current card as well.
MasterCard SecureCode
We support MasterCard SecureCode, which is a security technology that helps in authenticating the MasterCard and also makes sure that only authorized cardholder places the order.If the bank that has issued your MasterCard supports MasterCard SecureCode, you will be required to enter your password or also sign up for MasterCard SecureCode once you check out. You can now activate your current card as well.