Return, Exchange & Buyback policies

What should I be doing if the product that has been delivered to be is in a defective/ damaged condition?
In such events, you are required to return the product in an an unused condition with its original packing and it should also include original tags, so that the refund can be initiated. You can reach the customer service team on or send us an email at care@22kjewellery.com within 3 days to report the incident. For more details, you can go through our Return & Exchange Policy.
What is the procedure for receiving money for the products which has been returned by me?
If in case you opt for refund of payment for any reason, we make sure to refund the money to you in the same way how you have made the payment. It is secured and is normally made with a crossed cheque.
Do I have to pay money for shipping the product back to you?
We provide FREE Return Shipping facility. You will get complimentary return shipping on all resizings, refunds or exchanges for all products within the 14-day return policy.
What is the procedure to return the product to 22kjewellery.com within 14 days?
  1. First of all, you need to call our customer support team for placing your return request.
  2. We will make sure to courier a 22kjewellery.com tamper evident package to you. This will be in pre-printed form with our return address and unique serial number indicated in it. It will also include your Name and Address on the outside return area.
  3. You need to secure your jewellery with original packing materials and certificate in such package that is provided by 22kjewellery.com. Please note that once this package is sealed, it cannot be opened till it is destroyed.
  4. As soon as your package is ready, you can call our customer service team and we will send a courier so that we can pick it up from you.
  5. Once the returned item is received by us, the refund or new item will be dealt with.