If the customer wishes to exchange any jewellery that is purchased from www.22kjewellery.com they can do so, by returning the same to www.22kjewellery.com, registered address or to any of our stores in India.
If exchanged within 14 days of purchase:
100% exchange of invoice value can be availed by the customer, if the product is exchanged within 14 days of purchase.
If exchanged after 14 days of purchase:
The platinum and gold rate of www.22kjewellery.com or of that of the store is applicable at the time of exchange will be considered as the benchmark rate.
Pack your product
Pack your product securely in the same packaging that you had received the order along with the invoice and certificate that was delivered with the product. If the certificate is not returned, you may be liable for the cost of certification
The exchange, return and money back policies are subject to terms & conditions as mentioned below.
Customized Jewellery which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back. Gold Coins are eligible for money back only at our stores.
|Product Type||Exchange Value|
|Gold Jewellery||99% value of benchmark gold rate|
|Diamond Jewellery||99% value of benchmark gold rate and 90% value of invoice value of diamonds|
|Era or Uncut Jewellery||99% value of benchmark gold rate & 70% invoice value of uncut diamonds|
|Precia or Precious stone Jewellery (Ruby, Emerald, Sapphire)||99% value of benchmark gold rate& 75% invoice value of precious stone|
|Solitaire diamond only||100% prevailing market value of solitaire diamond subject to maximum of Rs. 10lacs|
|Solitaire diamond studded jewellery||100% prevailing market value of solitaire diamond subject to maximum of Rs. 10lacs.
99% value of benchmark gold rate & 90% invoice value of diamond
|Platinum Jewellery||100% value of benchmark platinum rate and 90% invoice value of diamond|
|Gold Coins||99% value of benchmark gold rate|
|Making Charge, Other stones and taxes||No exchange value|
All products will undergo quality checks before the exchange is initiated. 22kjewellery reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.