Delivery and shipment

How much does 22kjewellery.com charge me for the product to be delivered to my residence?
22kjewellery.com provides its customers with free shipping facilities on all the items within India.
What is the estimated time for the products to be delivered?
The date of delivery usually depends on the type of product chosen by you. We have various products in store that will be delivered to you within 7 working days.

Most of the products are usually readily available and it normally takes upto 7 days for delivering such jewellery pieces to you in a safe condition. Please exclude Saturdays, Sundays and festival occasions.

What is the mode of delivery?
We make sure to deliver the products through popular insured couriers like Bluedart. Also it is advised that you confirm if we deliver to your pincode. If courier service is not available in your locality, we are extremely sorry for the inconvenience
Is my product safe?
Your piece of jewellery is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewellery till it reaches you as we deliver the products to you through reputed courier facilities like Bluedart. We advise not to accept such products that are tampered with.
Does 22kjewellery undertake delivery to foreign countries?
We are extremely sorry to say that as of now we do not have provisions of delivering out products out of India.
Is there a provision to change the shipping address after placing the order?
If the product is not yet shipped, you can easily get the shipping address changed. In such cases, we will make sure to coordinate with our courier agencies to get it delivered to the latest address. You can get in touch with the Customer service team on to help you with it. If the product is in transit and the address cannot be changed, we will make sure to reship such product to new address when the product is returned to us.
Do you offer Cash on Delivery(COD) facility for my location(Pincode)?
No, we are sorry. As of now we do not have such option.
Do you deliver products throughout India?
As of now we deliver our products to maximum cities in India. However, there are a few exceptions to this. We advise you to check if the product will be delivered to your pincode in the product detail page. If you need more information on this, you can always get in touch with the service team on .
I live abroad. Can I get the product delivered in India?
Yes. You can get the product delivered in India. We would need a valid shipping address in India for the product to be delivered. We request you to check on such information in the product detail page, if product can be delivered to your pincode.
If I am not at home, please let me know what will happen to the product that should have been delivered.
Our courier agents will always leave a message in such circumstances and will try to deliver the product to you again. However, we request you to plan your purchase and coordinate with the courier team, so that product gets delivered at the right time.
If I am out of town during the time of delivery of product, will it be delivered to my family members?
In order to ensure that the products do not miss in transit, we inform the courier service to deliver the product only to person who has initiated the receipt of product. Therefore, we request you to plan and coordinate your purchase purchase so that you receive the product without any problem.
Do you need any proof of identity when accepting the delivery?
The customer is requested to keep a photocopy of any of the identity proofs like driving license, Pan card, voters id, Aadhar or passport while receiving the product. You would also need to sign on a form after delivery.
How can I get the status of my order?
You can easily track the status of order by logging in to our website and clicking on Track Order.
Who is liable to pay the charges for return shipment?
If in case you are not satisfied with the product and would want to return it back to us, we have Returns & Exchange Policy in place. Under this, you will not be liable to pay any courier charges for return shipment.
I live in India. But I got to know that you do not deliver products to my pincode. Please let me know how can I place the order.
As of now, we undertake shipment only to selected cities of India. If your city is not included in the delivery list, we request you to get in touch with customer service team on .
Do you have the facility of Transit Insurance
We provide transit insurance on all goods till they reach you.
What will be the results if my order is lost in transit?
If such events, we make sure to wait for about 15 days and then initiate reprocessing or reshipment of the goods.